Terms of Service

We sell tickets for shows, attractions, boat trips, stays and other experiences in and around Pattaya. Each experience is provided by its own attraction or operator (the “operator”). We handle your booking and payment. The operator runs the experience itself.

• Your booking is confirmed once payment succeeds. We then email you an e-ticket with a QR code, and it appears under My Tickets.
• Please check the date, time, ticket types and traveler details before you pay. Contact us straight away if anything is wrong.
• Unpaid bookings are held for a limited time only and are cancelled automatically when that time runs out.
• Each QR code can be used once. Keep it private, because anyone holding it may be able to use the ticket.

• Prices are set and charged in Thai baht (THB) and include any taxes we are required to charge, unless stated otherwise.
• Prices shown in other currencies are estimates only. At payment, Stripe may offer to charge you in your own currency at its exchange rate, which includes a conversion fee, or you can choose to pay in THB.
• Payments are processed securely by Stripe. Your bank may charge its own currency conversion or card fees.

• Paid tickets can’t be cancelled, changed or refunded, including if you miss the experience or arrive late.
• You get a full refund (or a new date if you prefer) only when: the attraction or the authorities cancel the experience; we can’t confirm your booking; or we made a mistake with your booking.
• If the experience goes ahead as planned, rain or other weather is not a reason for a refund.
• This doesn’t affect your rights under Thai law.
• To ask about a change or refund, use the form on our Help Center or email support@pattayaticket.com with your booking code.

Please arrive on time with your QR code and follow the operator’s rules, including any rules about age, health, dress code and safety. The operator may refuse entry to anyone who breaks their rules, and in that case no refund is due.

You can sign in with Google, Facebook or an email link. Your account must have an email address, because that is how we send and find your tickets. Please keep access to your account secure. You can delete your account at any time, as explained on Delete your data.

Each operator is responsible for the experience it provides. We are responsible for handling your booking and payment correctly.

As far as the law allows, our total responsibility for any booking is limited to the amount you paid for it. This does not limit our responsibility for death or injury caused by our negligence, or for fraud. Nothing in these terms removes rights you have under Thai consumer protection law.

Do not misuse the site. For example, do not make fake bookings, resell tickets without our permission, copy QR codes, or try to break into accounts or systems. We may cancel bookings or accounts that break these rules.

We may update these terms. A booking is covered by the terms in force when it was made.

These terms are governed by the laws of Thailand. For any question, email support@pattayaticket.com.