How can we help?

Your booking is confirmed as soon as your payment succeeds. We then email you an e-ticket with a QR code, and it also appears in My Tickets.

Prices are charged in Thai baht (THB). You pay securely online through Stripe, using a card, PromptPay or the other methods shown at checkout. Stripe may offer to charge you in your own currency at its exchange rate, which includes a small conversion fee, or you can choose to pay in baht. Your bank may charge its own card fees.

Unpaid bookings are held for a limited time only. If payment isn't completed in time, the booking is cancelled automatically and nothing is charged. You can simply book again.

No. You can book as a guest. If you later sign in with the same email address, your guest bookings appear in My Tickets automatically.

First check your spam or promotions folder. The ticket is sent to the email address entered at checkout. You can also see it any time in My Tickets by signing in with that email. If you think the email address was typed wrong, contact us.

No. Just show the QR code on your phone at the entrance or to your driver. You can also save it as an image from the ticket page. Each QR code can be used only once, so keep it private.

Arrive on time with your QR code and read the Important Information on your ticket. Please follow the attraction's rules, including any rules about age, health, dress code and safety.

Your ticket page shows the venue address in Thai. Show it to your taxi or Bolt driver.

Paid tickets can't be cancelled, changed or refunded, including if you miss the experience or arrive late. Please check the date, time and ticket types before you pay. Full details are in our Terms of Service.

You get a full refund, or a new date if you prefer, when the attraction or the authorities cancel the experience, when we can't confirm your booking, or when we made a mistake with your booking. Contact us with your booking code.

If the experience goes ahead as planned, weather is not a reason for a refund. If the attraction cancels because of the weather, you get a full refund or a new date.

Refunds go back to the card or account you paid with. Most banks show the money within 5–10 working days after we send the refund.

If your ticket includes hotel pickup, the driver collects you from your hotel lobby. Your pickup hotel is shown on your ticket. The attraction may contact you by phone or WhatsApp about the pickup time, so please be in the lobby a little early.

No problem. Send us a message with your booking code and your new details as soon as possible, ideally the day before your visit.

Open My Tickets and sign in with Google, Facebook or an email link, using the same email address you booked with.

Follow the steps on Delete your data. Some booking records must be kept by law, as explained in our Privacy Policy.